Loretta, I just had a great conversation with this caller. After we finish discussing our legal issue, the caller then proceeded to tell me what a great job of intake the receptionist did. She said she was very kind. The receptionist was not in a hurry and took all of the information. She was very impressed with your receptionist.
Jim Jackson- Jackson Law Firm
Loretta, The messages are great probably more details than my own employees would take. I’m happy ! Thank you for everything.
Carol - MPS
Your services have been very dependable covering our off hours for us. Always get an email with the details we need.
Ronnie -HFH
I think things are going well. We lose fewer calls than we did with our receptionist.
Vicky – Int.
The Legal Exchange is a lifesaver for my law firm. My clients and attorneys frequently complement the professionalism of the person who answers my law firm’s incoming phone calls.I love the service because every telephone number and email address that is given to me is correct. It helps me return calls quickly. Legal Exchange‘s service also helps me keep track of the incoming calls since everything is sent to me as an email message.Legal Exchange also knows when to transfer call to my cell phone such as when a Judge or law clerk needs to visit with me.
Jim Jackson – Jackson Law Firm
We receive great services through you. Thanks!
William – CMS
The Law Offices of Miller and Mallett has been using Legal Exchange for many years. The staff are very professional and they have always provided excellent customer service! We can’t say enough great things about Legal Exchange!
Lindsey- Law office of Peter Miller
Rating on a scale of 1-10 is a 10. Great service.
Kris – ABS
Answering service is always receptive to any concern we may have.
10+ Thank you all for a Great Job!!
Dorothy – Int,
On a scale, I would say we are happy being 10. You guys are doing a great job booking the appointments for us. And you are good at reaching out to the webforms, (in the last few days) you have gotten them to all book :). I think we are all on the same page regarding procedures, and other general stuff. Thanks and keep up the good work.
Miles Martin – Martin Attorneys
I think you are all doing a great job. If I think of anything that I feel you could improve on I will let you know.
Thanks for Asking,
Cindy –HVA
We think ya'll are doing a fantastic job and see nothing more that you should add for us. "10" thank you for doing a great job.
Tracie – BKFH
Glowing review! I really do like Loretta
Jessica – Law offices of Peter Miller
Highly recommend Legal Exchange. I have been practicing for many years in a small firm and I was really anxious about using an answering service instead of having a person in the office answering the phone. When practicing family law, the person answering the phone makes a big difference because clients are often very upset when they call. Loretta and her staff really understand this is part of this kind of practice. They seem to be aware of who my clients are and that I am only one person and sometimes cannot get right back to someone. During Covid I made the change to an answering service and it has been great. I wish I had done it earlier because it has also saved a great deal of money.